Returns & Refunds

SONO LUXE LTD is a platform for individual private sellers to sell luxury items through our website. As such, all sales made through our platform are final and we are unable to accept returns, refunds or exchanges for items purchased in this manner. It is important to note that legal title to the items sold through our platform remains with the individual private sellers until the sale has been completed.


Our policy is in line with the current statutory framework for consumer to consumer sales. Each item listed on our platform is priced based on its condition, and we take meticulous care to ensure that each item is checked thoroughly before being shipped to the buyer. We encourage our customers to read the product description and examine all photographs of the item before making a purchase.


We guarantee the authenticity of every item purchased through our platform. If an item is proven not to be authentic, we will offer a full refund to the buyer.